Your Privacy Matters at wvip

wvip collects personal data that is necessary to operate a safe, compliant, and high-quality online betting and casino platform for users in Bangladesh. The categories of data we collect fall into three broad groups: data you provide to us directly, data generated by your use of the platform, and data received from trusted third parties.

Data You Provide Directly

When you register an account, complete identity verification, contact support, or interact with any feature of the wvip platform, you may provide the following categories of information:

• Identity data: Full legal name, date of birth, gender, and nationality.
• Contact data: Mobile phone number, email address, and residential address (city, district, and division within Bangladesh).
• Identity verification documents: National ID Card (NID), passport, or driving licence submitted during Know Your Customer (KYC) verification.
• Payment data: Mobile wallet identifiers (bKash, Nagad, Rocket, or Upay account numbers), bank account details for Dutch-Bangla Bank, City Bank, or BRAC Bank transactions, and transaction reference numbers. wvip does not store bKash PINs, Nagad PINs, or online banking passwords.
• Account credentials: Your chosen username. Passwords are stored in irreversible hashed form — wvip staff cannot read your password.
• Support communications: The content of messages, emails, and live chat transcripts exchanged with the wvip support team.

Data Generated by Your Use of the Platform

As you interact with the wvip platform, we automatically record certain technical and behavioural data, including:

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and preferred language settings.
• Usage data: Pages visited, games played, bets placed, deposit and withdrawal history, session duration, click-path, search queries within the platform, and feature interaction logs.
• Location data: General geographic location inferred from your IP address (country and city level). wvip does not collect GPS-level precision location data.
• Cookie and tracking data: Information collected via cookies, web beacons, and similar technologies as described in Section 4 of this policy.

Data Received from Third Parties

In limited circumstances, wvip may receive personal data about you from trusted third-party sources, including:

• Payment processors (bKash, Nagad, Rocket, Upay, and partner banks) who confirm transaction status and verify payment account ownership.
• Identity verification service providers who assist wvip in conducting KYC checks against public records and government databases.
• Fraud detection and anti-money laundering (AML) screening services that flag accounts associated with known fraudulent activity.

wvip uses the personal data we collect only for legitimate purposes that are necessary to deliver our services, maintain platform integrity, and meet our obligations under applicable law. We do not sell your personal data to third parties. We do not use your data for purposes that are incompatible with those described in this policy.

Marketing Communications

wvip will only send you promotional emails or platform notifications about bonuses, seasonal offers (such as BPL season promotions, Eid specials, or Pohela Boishakh campaigns), and new game launches if you have explicitly opted in to receive such communications at the time of registration or via your account settings. You may withdraw your consent to receive marketing communications at any time by updating your notification preferences in your account settings or by contacting support at [email protected]. Withdrawal of marketing consent does not affect your ability to use the wvip platform.

wvip does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share your data only in the limited circumstances described below, and only to the minimum extent necessary for the specific purpose.

Service Providers and Data Processors

wvip works with a small number of trusted third-party service providers who process personal data on our behalf under strict data processing agreements. These include:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank — solely for the purpose of processing your financial transactions.
• KYC and identity verification providers: Third-party services that assist in verifying the authenticity of identity documents and confirming age eligibility.
• Fraud and AML screening services: Automated systems that screen accounts and transactions against known fraud and money laundering indicators.
• Platform infrastructure and hosting providers: Cloud infrastructure partners who host the wvip platform and database systems in secure data centres.
• Customer support technology providers: Providers of the live chat and ticketing systems used by the wvip support team.

All service providers are contractually required to process your data only as instructed by wvip, to maintain appropriate technical and organisational security measures, and not to use your data for any independent purpose.

Game Providers

wvip integrates games from third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive limited technical data (such as session tokens and game round identifiers) that is necessary to load and run their games. Game providers do not receive your full personal profile, payment data, or contact details.

Legal and Regulatory Disclosure

wvip may be required to disclose your personal data to law enforcement agencies, government authorities, or regulatory bodies if we receive a lawful order or request, or if we determine in good faith that disclosure is necessary to prevent fraud, money laundering, or other illegal activity. Where permitted by law, wvip will notify you of such a request before responding.

Business Transfers

In the event that wvip undergoes a business restructuring, merger, acquisition, or asset sale, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you via the contact details on your account before your data is transferred and becomes subject to a different privacy policy.

wvip uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your session securely, and understand how users interact with our service. This section explains the types of cookies we use and how you can manage them.

Managing Your Cookie Preferences

Strictly necessary cookies are required for the platform to function and cannot be disabled. You may manage all other cookie categories through your browser settings. Most modern browsers allow you to block or delete cookies via the browser's privacy or settings menu. Please note that disabling functional cookies may affect your platform experience — for example, your preferences may not be saved between sessions. Disabling analytics cookies will not affect your ability to use any feature of the platform.

wvip implements a layered approach to data security, combining technical controls, organisational policies, and staff training to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Security is not an afterthought at wvip — it is a foundational requirement of operating a trusted betting platform in Bangladesh.

Data Breach Response

In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, wvip will notify affected users without undue delay, and no later than 72 hours after becoming aware of the breach. Notification will be sent to the contact details registered on your account and will include a description of the nature of the breach, the categories of data affected, and the steps wvip has taken or intends to take in response.

Your Responsibility

While wvip takes extensive measures to secure the platform on our end, you share responsibility for protecting your account. You should use a strong, unique password for your wvip account, never share your credentials with anyone, log out from shared devices, and contact support immediately at [email protected] if you suspect any unauthorised access to your account.

wvip retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Different categories of data are subject to different retention periods based on their purpose and the legal requirements that apply to them.

Upon expiry of the applicable retention period, wvip will securely delete or anonymise your personal data so that it can no longer be associated with you as an individual. Where anonymisation is used rather than deletion, the resulting anonymised data may be retained indefinitely for aggregate statistical purposes.

wvip recognises that you have rights over your personal data. While the specific legal framework governing data rights for users in Bangladesh continues to evolve, wvip commits to honouring the following rights as a matter of platform policy and good practice.

How to Exercise Your Rights

To exercise any of the rights described above, please contact the wvip data team at [email protected] with the subject line "Data Rights Request". Include your registered username and a description of your request. wvip will verify your identity before processing any data rights request to ensure your data is not disclosed or altered in response to an unauthorised request. We aim to respond to all verified requests within 30 days. In complex cases, we may extend this period by a further 30 days and will notify you if this is necessary.

wvip reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, platform features, legal requirements, or regulatory guidance. The effective date at the top of this page will be updated each time a material change is made.

Where a change is material — for example, a change to the categories of data we collect, the third parties with whom we share data, or the legal basis on which we process your data — wvip will provide prominent notice on the platform and, where possible, send a notification to the email address registered on your account at least 14 days before the change takes effect.

For minor or administrative updates (such as correcting a typographical error or clarifying existing language without changing the substance of the policy), wvip may update the policy without advance notice. Your continued use of the wvip platform after any revised Privacy Policy takes effect constitutes your acceptance of the updated policy. If you do not agree with any material change, you should stop using the platform and request account closure in accordance with Section 8 of the Terms & Conditions.

Contact & Queries

If you have any questions about this Privacy Policy, wish to exercise a data right, or wish to raise a privacy concern, please contact the wvip team. All privacy-related correspondence is handled in English and processed in Bangladesh Standard Time (BST, UTC+6).

Contact: [email protected] — plain text, not a clickable link. Support is available 24 hours a day, 7 days a week.