Responsible Gaming at wvip — Because Fun Has Limits

At wvip, responsible gaming is not a regulatory checkbox — it is a foundational principle that shapes how we build and operate our platform for players across Bangladesh. We understand that gambling, when approached without care, can shift from entertainment into a source of harm. Our entire responsible gaming framework exists to prevent that shift from happening.

wvip provides cricket betting, live casino, slots, and fishing games to adults in Bangladesh who choose to engage with them as a form of entertainment. We are not in the business of encouraging players to bet beyond their means, chase losses, or ignore the warning signs of compulsive gambling behaviour. We believe a player who gambles within their limits and enjoys the experience is far more valuable to us than one who overspends and regrets it.

This page outlines the full range of tools and resources that wvip makes available to help you stay in control. From hard deposit limits and session time-out features to permanent self-exclusion and around-the-clock support, every protection mechanism described here is real, accessible, and free to use at any time by any registered player on the platform.

wvip operates exclusively for adults. No person under the age of 18 is permitted to register an account, deposit funds, place bets, or access any real-money game on the wvip platform. This is a strict, non-negotiable requirement that we enforce at multiple stages of the player journey.

How We Verify Age

During the account registration process, all players are required to declare that they are 18 years of age or older. Following registration, wvip conducts a KYC (Know Your Customer) verification check that requires players to submit one or more of the following documents before their first withdrawal can be processed:

• National Identity Card (NID) issued by the Bangladesh Election Commission
• Valid Bangladeshi passport
• Driving licence issued by the Bangladesh Road Transport Authority (BRTA)

All submitted documents are reviewed to confirm the player's full legal name, date of birth, and place of residence. Any account whose submitted documents indicate the holder is under 18 will be immediately suspended, all funds will be returned to the originating payment method, and all account data will be deleted.

Protecting Minors in Your Household

If you share a device or household with individuals under the age of 18, we strongly recommend the following steps to prevent underage access to the wvip platform:

• Never share your wvip account login credentials with anyone, including family members.
• Always log out of your wvip account when not actively using it, especially on shared devices.
• Enable a screen lock or PIN on your mobile device to prevent unauthorised access.
• Use parental control software on shared computers or tablets to restrict access to gambling websites.

Problem gambling is defined as gambling behaviour that disrupts personal, family, professional, or financial life. It can develop gradually and is often difficult for the person affected to recognise in themselves. The earlier problem gambling is identified, the easier it is to address. wvip encourages all players to regularly reflect on their gambling habits and to reach out for help if any of the following warning signs are present.

Common Warning Signs

A Simple Self-Assessment

Ask yourself the following questions honestly. If you answer "yes" to two or more, we encourage you to use wvip's self-exclusion tool or contact our support team immediately:

• Have you ever spent more on gambling than you could comfortably afford?
• Have you felt the need to bet larger and larger amounts to feel the same level of excitement?
• Have you tried to cut down on gambling and failed?
• Have arguments or problems at home been caused by your gambling?
• Have you borrowed money or sold possessions to fund your gambling?
• Do you feel that gambling is the only thing that relieves stress or unhappiness for you?

wvip provides a comprehensive suite of player protection tools that are available to every registered account at no cost. These tools put control firmly in your hands — you choose your limits, you decide your time-outs, and you can escalate to a full self-exclusion whenever you feel it is necessary. All protection settings take effect immediately and are enforced by the platform without exception.

Self-exclusion is the most powerful responsible gaming tool available on the wvip platform. When you self-exclude, your account is immediately and completely blocked — you cannot log in, place bets, deposit funds, or access any game. wvip will also suppress all marketing emails and promotional notifications to your registered contact details for the duration of the exclusion.

Available Self-Exclusion Durations

• 6 months — A substantial break recommended for players who recognise early warning signs and want a meaningful period away from gambling.
• 1 year — A full year's exclusion for players who have experienced a more significant impact on their finances or wellbeing.
• 3 years — A long-term exclusion for players who need an extended recovery period.
• Permanent / indefinite — Irreversible exclusion with no expiry date. Intended for players who wish to permanently remove themselves from gambling activity. This cannot be undone under any circumstances.

How to Request Self-Exclusion

Self-exclusion can be initiated in two ways:

1. Via account settings: Log in to your wvip account, navigate to Account Settings > Responsible Gaming > Self-Exclusion, select the duration you require, and confirm your choice. Exclusion takes effect within minutes.
2. Via support: Contact the wvip support team at [email protected] and request self-exclusion directly. Include your registered username and preferred exclusion duration. The team will action your request immediately, without requiring you to log in.

What Happens During Self-Exclusion

• Your account is locked and cannot be accessed regardless of the device or browser used.
• All pending promotional bonuses or free bet credits are forfeited.
• Any outstanding withdrawable balance will be paid out to your registered payment method (bKash, Nagad, Rocket, or Upay) within 3–5 working days.
• Marketing and promotional communications are halted immediately.
• Your account data is retained in accordance with our Privacy Policy and applicable legal requirements.

Financial limits and session time controls are among the most practical and effective responsible gaming tools available to players on wvip. Setting them in advance — before a session begins — removes the temptation to overspend in the heat of the moment. wvip strongly encourages all players to configure at least a deposit limit at the point of registration.

Deposit Limit Options

wvip allows you to set deposit limits across three periods:

• Daily deposit limit: A maximum amount you can deposit within any 24-hour rolling period. For example, setting a daily limit of ৳2,000 means your total deposits across bKash, Nagad, Rocket, and any other payment method cannot exceed ৳2,000 in a single day.
• Weekly deposit limit: A cap on total deposits within any 7-day rolling period.
• Monthly deposit limit: A cap on total deposits within a calendar month.

All three limits can be set simultaneously and independently. The strictest applicable limit always takes precedence. Reducing a limit takes effect immediately. Increasing or removing a limit is subject to a mandatory 48-hour review period before the change becomes active — this cooling period is a deliberate safeguard against impulsive decisions made during a session.

Session Time Limit Options

Session time limits prevent uninterrupted marathon gambling sessions. You can set a maximum session duration of:

• 30 minutes
• 1 hour
• 2 hours
• 4 hours
• Custom duration (specified in whole hours, up to 8 hours per session)

When your session reaches the limit, wvip will display a clear on-screen notification. If you do not actively choose to extend (and have not set a hard limit that prevents extension), the system will log you out automatically after a 2-minute grace period. Hard session limits, like hard deposit limits, cannot be increased immediately — a cooling-off period applies.

If you believe gambling is becoming a problem for you — or for someone you care about — please do not wait. Seeking help early makes a significant difference. wvip's support team is available 24 hours a day, 7 days a week, and can assist with immediate account restrictions, responsible gaming guidance, and referrals to appropriate external support.

Contact wvip Support

The fastest way to get help from wvip directly is to contact our support team. Our agents are trained in responsible gaming and can apply any account restriction — including an immediate self-exclusion — on your behalf without requiring you to navigate the platform yourself.

Contact: [email protected] — plain text, not a clickable link. Available 24/7 in English. Response time: typically within 10 minutes during peak hours (Bangladesh Standard Time, UTC+6).

External Support Organisations

For players in Bangladesh who need professional counselling, financial guidance, or peer support related to problem gambling, the following types of resources are available. We recommend reaching out to a qualified mental health professional or a trusted community organisation in your area:

• Mental health helplines: Kaan Pete Roi (Bangladesh's dedicated emotional support helpline) offers confidential telephonic counselling for individuals experiencing stress, anxiety, depression, or compulsive behaviour patterns including gambling.
• Primary healthcare providers: General practitioners (GPs) and community health workers across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and other major cities can provide referrals to addiction specialists.
• Trusted adults and family: For younger players, speaking to a trusted family member or adult can be the most immediately accessible form of support. Problem gambling does not have to be faced alone.

Responsible gambling is an active habit, not a passive outcome. The following practical guidelines are designed to help every wvip player — whether you are a casual bettor following Bangladesh Tigers cricket or a regular slots enthusiast — maintain a healthy, sustainable, and genuinely enjoyable relationship with gambling.

• Gamble only with money you can afford to lose. Treat your gambling budget the same way you treat entertainment spending — set it in advance from your disposable income, not from savings, essential bills, or borrowed funds.
• Set limits before you start, not during. Configure your deposit and session time limits when you are calm and clear-headed. Never adjust limits mid-session after a loss.
• Never chase losses. Trying to win back money you have already lost is one of the clearest signs of problem gambling. Accept losses as the cost of entertainment and stop when your session budget is gone.
• Take regular breaks. Step away from the screen at least once every hour. Stretch, get a drink of water, and give yourself time to think clearly before continuing or deciding to stop.
• Keep gambling in perspective. Gambling is one form of entertainment among many. It should not be your primary leisure activity, your main social outlet, or your emotional coping mechanism.
• Do not gamble under the influence. Alcohol, fatigue, stress, or emotional distress all impair decision-making. Avoid placing bets when your judgement is compromised for any reason.
• Keep track of your gambling history. Regularly review your deposit history and session records in your wvip account. Seeing the actual numbers in black and white is one of the most effective reality checks available.
• Balance gambling with other activities. Maintain a full life outside of gambling — spend time with family in Dhaka or Chittagong, pursue hobbies, follow cricket through non-betting channels, socialise with friends. A well-rounded life is the strongest protection against problem gambling.
• Talk to someone you trust. If you are worried about your gambling, share that concern with a family member, close friend, or colleague. Saying it out loud to another person is often the most powerful catalyst for positive change.